#9 of 10 Leading Open Source CRM Software of 2016 - CiviCRM delivers powerful enterprise tools for companies in the United States and other nations where English is utilized for business purposes. This is a type of CRM (Customer Relationship Management) platform that takes the hassle of out sales optimization, marketing and other logistics. For example, this system includes various accounting tools that could ultimately reduce expenses for companies. Additionally, contact management gives users a lot of great options for staying in touch with valued patrons via the Web and phone. In fact, CivicCRM can be programmed to work with VoIP communication as well as real-time chats that occur through private messaging systems.