AgileCRM is a service-backed sales and marketing software system that allows small and mid-size businesses to compete with larger organizations. AgileCRM's sales tools include lead scoring, CRM reporting, lead prospecting, project management and gamification tools, among others. A telephony option provides sales reps with call scripts, post-call automation, inbound CTI and other options. AgileCRM's marketing module provides marketers with essential tools like email marketing, multi-channel campaign management, video emails and newsletters as well as web engagement, social and mobile marketing tools. The software's social suite provides social listening tools and full-service social media marketing management. Unlike other CRM software packages, AgileCRM's team provides live chat support, multi-chat windows, a knowledge base and help desk ticketing and other services. Over 9,000 businesses make use of AgileCRM, including Indeed, Fidelity Bank, People Per Hour and other major online enterprises. The all-in-one CRM package is cloud-based and mobile-ready for a next-generation work force.