When a business wants to build on its existing customer relationships, having a powerful piece of software that is designed for this task can save a lot of time and money. CRM tools are designed to allow companies to sort through their data and identify customers who have not reordered or rescheduled services or products in a while. They can use the data to contact past customers and find out why they have not ordered again. The software is also useful for sending out service reminders and special offers to inspire consumers to make a repeat purchase. Businesses also use CRM tools in order to market related products or services to a customer. The staff of Agile CRM excels in creating customized CRM tools that fit their clients' needs. They provide ongoing support 24/7, which is why they are ranked in the top ten American providers of CRM tools.