In this day and age of instant accessibility, it is more important than ever to respond swiftly to customer requests and demands. If you delay, it is quite likely that you will lose a customer or prospect to a nearby competitor. If you are still relying on an antiquated system of customer relationship management where data is not instantly accessible in real time across the organization, it is time to upgrade to Sugar CRM. This is among the best CRM Tools on the market because of the functionality that it delivers. There are a host of features that will make your life easier, and provide employees with the access to data that they need no matter where they might be located. Information can be added to the system and everyone will instantly have access to that data, all but taking away the possibility that tasks are replicated. Implement their system today.