Infusionsoft's customer relationship management (CRM) software lets small businesses impress their customers with personalized messages and superior customer service, as the CRM provides users with key details, from conversations to purchases, about every customer. Features include contact information, lead source, orders, task management and website activity history. Since Infusionsoft is designed solely for small businesses, the five plans offered allow for three to up to ten users per license. Each plan has CRM and marketing automation features, however, there are plans with sales automation and shopping cart features as well. Support consists of user guides, videos, webinars and support forums. Add-on products and services include training via one-on-one consulting, virtual support and both free and paid Infusionsoft apps for additional functionality.