Customer relations management can be difficult for brands to handle on their own, which is why they often outsource it to a firm or agency. However, there is a middle ground that is much more preferable to either option. Nimble is a piece of CRM software that allows you to take control of the way you communicate with your customers. The software is fully comprehensive, and it easily adds to any platform you already use. It will condense and organize contacts through email systems associated with Safari, Firefox, and Chrome, and it is available directly through Gmail and Outlook. Nimble is so helpful that it is often touted as the modern solution to CRM. It gives insights based on the way customers communicate with your brand, and it shows how to correct potential sources of negative attention. The software has been featured multiple times in numerous respected publications like Entrepreneur.