Sugar CRM is considered to be one of the best CRM tools available on the market, and this is thanks to the excellent results that it has gotten the organizations and companies that have chosen to use it. Unlike a lot of the other CRM tools that are available on the market, the creators of Sugar CRM are confident that their product is the best, and therefore, they allow anyone to try it for free. Some of the solutions that Sugar CRM can assist in helping with are marketing, sales, service & support, integration & management, productivity, and data & analytics. This particular set of tools are designed to help companies through every step of the process, and the process steps include approach, purchase, receive, use, remember, needs, research, and decide.