Kana, also known as Verint, is a customer relationship management business tool. Kana is a system that acts as a new way for business owners to do their own work on their own time without worrying about other things. The software system is easy to use, easy to install and can be uploaded on just about any device, whether it's a computer, iPhone or iPad, making it convenient for when users need to travel. It comes within a reasonable price range, depending on what the user needs at the time. Several features and tools are pre-installed within the software, such as better customer engagement. This is helpful because now users can interact with their consumer base and learn about what it is they like and don't like, and thus how to improve. Cyber intelligence is also a key feature here for making sure the app is safe from outside elements.