Netsuite is a fully featured online cloud-based customer relationship management tool that provides insights into every stage of the sales process. It offers a ‘360-degree view’ of each customer and his or her purchase process, starting at the lead level and all the way through fulfilment, follow-up, support and post-sale opportunities. At each level, Netsuite offers forecasting and automation options to help businesses streamline and accelerate their processes, as well as robust analytics to identify successes and weak points in the company’s sales pipeline. Netsuite is filled with features, including options like e-commerce integration, order management, partner relationship management and mobile integration, giving businesses many tools to help them succeed. Netsuite CRM is part of the larger Netsuite family of products, as well as the Oracle business solutions ecosystem, which means that it integrates well with many of the industry-specific software solutions that many businesses already use.