Intercom
Make each and every customer think they're more valuable than anybody to your business with Intercom, the best CRM system for optimizing communications, on your side. Employees are given access to a collective inbox, including messages from social media, text message, and every other form your business supports, allowing them to choose the most recent and urgent requests, rather than delegating questions to employees that might currently be busy. Solicit meaningful feedback from customers with surveys that provide them discounts or freebies, of which results are transmitted directly to management. Make measuring performance a breeze with actionable insights from Intercom, providing individual employees with suggestions for improving their shortcomings. Send out mass emails to segmented groups of customers, autonomously calculated by Intercom based on consumer behavior. Bring together information from other customer relationship management platforms, email inboxes, and other sources to save time. Customers are even provided with personalized onboarding to make them feel valued, helping make Intercom one of the best CRM systems.