Kana
Kana is a Customer Relationship Management (CRM) system that helps businesses handle interactions with clients. Companies that have customer service departments can benefit from this powerful platform. A call center could be monitored and managed in efficient ways via this CRM solution. Supervisors may utilize Kana to transfer callers to specific agents who are best fit to provide reliable assistance. Additionally, this system includes email portals that can be used to maintain direct communication with patrons on the web. Sometimes, it might be necessary for businesses to launch live chats on their online stores. A virtual dialogue box can be programmed to pop up as soon as a person visits a specific web page. During the chat sessions, agents could insert links to internal and external destinations that might resolve any ongoing issues. After a chat ends, customers will be asked to fill out short surveys on their overall experience with an agent.