Intercom is a well known customer relationship management application that is made for helping people conduct business much easier. Intercom's main goal is ease the way in which business is conducted by using computer technology and training users how to do it. The application provides help to users by letting them engage customers in a one-on-one setting, including making special announcements, assigning tasks, informing them of any new changes and simply getting to know them on a more personal level. This also goes in hand with allowing customers to better educate themselves on how the system works because the app is set to constantly improve itself as time goes on. Furthermore, another benefit of using Intercom is that users can manage their contact lists a lot easier, with everything being placed on one page, rather than forcing users to go through the hassle of searching pages over and over again.