The CRM options available with Intercom are designed to provide business owners with a more intuitive and organic way to get in touch with their customers and central base. The suite of software options can allow business owners to contact customers as they browse the main website and engage them in discussion regarding the products or what services they are looking for. The same live chat system also comes with integrated email options that can allow marketers and business owners to synergize their efforts and send out mass marketing campaigns or get back to emails at a more comfortable pace. The helpdesk function also allows you to manage your infrastructure in a much more responsive way, reducing downtimes and providing owners with a stronger way to stay connected. All of Intercom's systems are ready available, and clients can order everything they need in order to stay on top of their business model.