Intercom
Intercom is all about communicating with customers at scale, and they do it in an elegant, simple package that's far deeper than it first appears. They place a lot of emphasis on being able to communicate with customers. While analytics are certainly important within their system, their philosophy is that you need every imaginable way to communicate with customers in order for the communication to be success. If you miss even one platform, you're missing a customer. Thanks to this philosophy, Intercom continues to rank among the best CRM systems available in the world today. They let businesses communicate with customers in email, live chat, mobile platforms, apps, and online in an easy to understand, simple way that is pleasant for both the business owner and their loyal customers. Intercom's future is as bright as the businesses they serve. Their vast experience in multi-platform CRM keeps them on top yearly.