Nutshell is customer relationship management, or CRM, software that has been simplified for use by small businesses. Nutshell CRM has a few parts that give small business owners and salesforces a large amount of power. Everything is done through simple windows that do not contain excessive numbers of options and useless features. The primary part of Nutshell CRM is for the workforce. The program can be used to track sales down the current pipeline. You can distribute leads to people in your workforce automatically and assign individual tasks such as follow-up calls. Nutshell CRM has powerful contact management features such as combining all contacts from a team together and importing contacts from other commonly used programs. The application creates timelines of interactions with prospects so that any person can pick up immediately where the last team member stopped. You also have access to detailed report generation tools. Nutshell CRM has become widely recognized as a leader when it comes to small business CRM applications.