Capsule CRM is an easy-to-use CRM system with a functionality that covers most operations for most businesses. The CRM cost small businesses $12 per month per user making it one of the most affordable. However, it is not the best CRM software if you are looking for customizations and other features offered by popular CRMs such as Salesforce.com or Zoho CRM. Some organizations prefer Capsule CRM for its excellent capability and functionality on the social management aspects. The first time you log in the Capsule account, you can add or import contacts, track opportunities, add tasks, and learn more about the CRM such as how to store emails, connect to social networks, tweak the settings and downloading the app on your mobile phone. With sales pipelines created in the dashboard, you can assign probability of winning a business for each achievement, in order to develop a metric as you progress on your sales pipeline.