Customer relationship management (CRM) is one of the best ways through which companies can use to manage the relationships they hold with their customers. This platform is designed to attract and keep customers. There are different systems that are integrated to make it easy for the user to cater for all needs that arise while using the platform. Salesforce.com team is dedicated to creating versatile CRM platforms that will guarantee easy business success. They have designed software that allows the user to track the behavior of customers so as to easily learn about things that need an improvement. With the CRM software from Sales Force, one is guaranteed to get high quality leads, without much hassle. The system allows for sales automation, something that increases the time spent while making sales. The system also allows the user to connect customers with the assistance they require, every time and from any location.