Sugar CRM is one of the industry's leaders in the field of customer relations management software, and that is due to the open-source nature of the software. It is designed specifically to help clients of enterprise scale reach new customers while optimizing the sales and marketing procedures with automation services. They are a firm that only offers customer relations management solutions, and their targeting of such a segment of the digital marketing industry has allowed them to reach new levels of success with their software. The company behind Sugar CRM was first founded in 2004, and it took them no time at all to gain respect among industry analysts as a highly effective CRM tool. More than 2 million people across 120 countries take advantage of Sugar CRM, and it is available in 26 languages. That level of access and diversity is unheard of in the industry, and Sugar CRM is proud of their accomplishments.