There are only a handful of customer relations management software systems that could be called the best, and Sugar CRM is definitely one of them. It has completely taken over the industry for CRM, and it receives amazing customer reviews on a daily basis. The software has a number of stellar features that push it into a category of its own. First, it is one of the few open-source CRM software suites available in the world, and that has produced a ton of innovation that the original creators might not have ever considered. The flexibility of the software is probably its main strength. It can be customized out of the box to work with businesses of any size, ranging from the smallest startups to corporate brands at an international level. The interface is exceptionally intuitive within an industry that often over-complicates the way users must interact with such powerful software.