If you are running a small business and looking for excellent CRM software to make your job easier, you should look into working with Yesware. This is an excellent CRM software product that provides multiple features that will make it easier for you to focus on what you do best and leave the administrative tasks to the software. One of the features is email tracking, which will tell you who is opening your messages and attachments in real time. When you are able to keep track of this, you will be more able to plan your next steps with those specific contacts. Additionally, there are email templates that allow you to very easily put together emails and not spend a whole lot of time constructing them. The software also includes features that will quickly and efficiently schedule meetings, follow up with prospects, make your inbox as efficient as possible, and integrate your email and calendar.