You may think that customer relationship management applications are not necessary for your small business. After all, without a large pool of employees or a wide net of potential leads, it seems possible to manage interactions without technical support. While you may be able to get by without a CRM application, many small business owners are surprised at how much more efficient their interactions are when one is installed. In order to gain the most benefits, look for the best small business CRM application. Check to see what platforms the application can run on in order to gauge its viability. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.