Yesware is the best small business CRM software because they shave the manual data entry time off of employees so they can spend more of their time on communicating with customers. Yesware makes a profile for each customer with one click actions for email and physical mail options. Send customers the type of correspondence that they are most likely to respond to based on which products they buy, their age, and other factors gather autonomously by Yesware. Customers are also able to be grouped by many criteria that facilitate each group email marketing in which employees do not spend lots of time sending emails one by one. Sales are automated in which offers are sent to customers based on which products and services they have bought or showed interest in in the past. Yesware is known as the best small business CRM software because it is easy to start up and understand.