Yesware
Yesware is a customer relationship management, or CRM, package aimed at helping small businesses succeed. The program is based largely on emails and integration with other types of business software. It consists of three main parts. The first attempts to make things easier for small businesses through tracking and automation. Yesware is capable of automatically scanning emails to show salespeople what prospects are most interested in doing business with the company. The second part of Yesware gives salespeople the ability to call leads from an email with a single click. This module also provides detailed information about how various prospects are progressing through the sales pipeline. The final part of Yesware provides real-time and detailed reporting about how your marketing and sales efforts are working. This includes instant updates when people open emails and reporting about how people navigate your website. Yesware is one of the best and most comprehensive CRM packages for small businesses that you can find.