Batchbook is a customer relationship management software suite that is geared toward the needs of small businesses. The product aims to assist small businesses in managing their customer relations by allowing the businesses to organize, utilize and share important data. The first step of this process is for business owners or representatives to begin importing their existing contacts into the software. From there, the business is able to manage their sales, work with their contacts, build individual lists that differentiate clients from one another, save important messages, integrate with a built in mail system and create useful web forms for customer interaction. Batchbook's website offers support to small businesses that have implemented the customer relationship management software but require further assistance of a technical nature. Video tutorials are available, as are customer onboarding sessions that users can register for on the site. A free sales webinar is also available to Batchbook users.