Zoho
Zoho is a customer relationship management, or CRM, package that provides a comprehensive solution for sales and marketing targeted at small businesses. The package is made up of several parts each integrated with each other and focusing on a specific area of the small business. Zoho can be used to track customers throughout the sales pipeline. It includes email utilities to ensure that all customer communications are logged and stored in a central location. That hooks into a financial module that provides real-time statistics about how the business and individual representatives are performing. Zoho also contains a business process section that makes it possible for small companies to create apps to help facilitate sales or keep representatives informed. Every part of Zoho is bound together with a seamless interface that has intuitive controls. The package can even be accessed through mobile devices to provide information to people in the field. Zoho is a complete CRM solution for growing small businesses.