Zoho
Zoho is one of the world's most popular small business CRM software solutions and it's easy to see why. It is developed by the same company that brings many other innovative cloud-based apps for businesses of all sizes, such as Zoho Mail, Forms, Vault and Docs. The entire system is hosted in the cloud, allowing it to be accessed from any web browser without having to download any software or deploy on-premise applications. Zoho CRM gives its users not only an efficient and simple way to manage all of their contacts, but also a 360-degree view of their sales cycle and pipeline. Small businesses can use it to see ways to improve their sales processes, spot opportunities they would have otherwise missed and increase their efficiency by having relevant information accessible at all times. Zoho is affordable and even comes in a free version that supports up to 10 users.