Zoho
Zoho is a customer relationship management, or CRM, suite geared specifically towards small businesses. The software is delivered online removing the need for expensive workstations. Zoho has nearly everything that a small business needs to succeed. Each of the components of Zoho is accessible through an online website. The basic package allows small businesses to create lists of leads or resources based on priority. A sales tracking module can show you what is currently happening with leads and representatives. Zoho includes the ability to contact customers quickly through phone, email or text messages directly from the CRM suite. Automation services make it possible to set up tasks that are performed by the software every day to help maintain data and lists. The package can integrate with many other programs. It can even be integrated into custom Google apps when your business needs to scale up. Zoho has earned a position as one of the best small business CRM packages today.