Nimble
The makers of perhaps the best CRM tool for working with social leads think of their product as contact management re-imagined. They call their product Nimble. Nimble is an online CRM tool, and it may be the very tool that helps small businesses become big players. The features Nimble delivers are contact management, insights, social listening, a unified inbox to which you can point every online lead channel, activity management, an apps marketplace for adding on third-party features, and a variety of sales and marketing support. That load of features does not weigh down Nimble. In fact, it benefits Nimble clients by helping them be fleet of foot and able to act quickly, make sales and keep their customers happy. Nimble has the appearance of a social CRM company that will be on the landscape for a long time. You can visit them at Nimble.com for a free trial account.