Customer Relationship Management software is one of the principal leading products at Salesforce.com It is a system business owners, sales executives and account managers can use to establish, automate and maintain communications with both prospective customers and clients, and existing accounts. The combined history of communication with a customer is defined as a customer relationship, and this is what CRM software makes easier. Finding sales leads, identifying opportunities for repeat business and guaranteeing customer satisfaction with each purchase or service delivery is the goal of every small business. CRM software from Salesforce.com makes customer relationships easier, more profitable, and more beneficial for both seller and buyer.