Zurmo
Never again keep customer relationships on the back burner, unable to keep up with overwhelming stores of information pertinent to communications, with the best open source CRM software on your side, Zurmo. Sifting through one to one million customer profiles, it's easy to find particular profiles or information they contain by searching through existing, customizable tags and fields. Managing leads is a breeze, as Zurmo both compiles lists of sales opportunities, as well as prompts employees to take certain actions in communicating with them. Evaluating employee, department, and business-wide performance couldn't be easier thanks Zurmo's automated reporting feature, allowing managers to select how often they're generated and on which topics. Workflows are easily implemented to prevent employees from performing identical tasks twice or more in a row, keeping customers free of your company's representatives annoying them. Best of all, Zurmo is completely free, as an open source CRM software, making it infinitely times more valuable than similar programs.