SuiteCRM is the best open source CRM software, with as many quality, high-functioning applications as the market's leading paid customer relationship management softwares, except it's free to download and completely legal to make coding changes to. Design custom workflows for employees individually and for departments as a unit, effectively delegating responsibilities to employees so they don't contact customers twice too often, or redundantly perform any other tasks. SuiteCRM creates a visualized sales pipeline with different functions and informs management of how well they've been performed by your business as a whole, or on the singular employee level. The pipeline functions as both a color-coded diagram to help your business' employees understand how fruitful their efforts are, as well as a means of identifying and following up leads. Customers can even log on to SuiteCRM's end user interface and access pertinent account information. The combination of these many functions are what makes SuiteCRM, SuiteCRM.