Sugar CRM is an open-source customer relationship management platform that delivers top-flight data analytics and business intelligence capabilities at no cost to the user. The platform has almost all of the same features that you would get from paid solutions. It is fully operational in the cloud, allowing for key personnel to access crucial intelligence from anywhere on the planet. It is also able to run at customer speed, instantly yielding results and requiring no IT specialists to handle queries, unlike many legacy CRM systems. But most importantly, it is completely free. Sugar CRM gives businesses that otherwise would not have the budget or the technical resources to go with a fully paid or self-developed solution the ability to stay competitive in their respective niche. In the current market, guessing about what customers expect and need simply isn't good enough. With Sugar CRM, you'll never have to guess about what your business should be providing customers again.