OroCRM
Best open source CRM software, OroCRM, gives sales and marketing teams one touch point that has a 360° view of customers. At a glance, users can view previous conversations, orders and support tickets, which help team members anticipate the customer’s needs. OroCRM automates sales and marketing activities; team members never miss an opportunity. The open source CRM also connects to eCommerce and service platforms, including Magento and ZenDesk. The free Community Edition is ideal for small businesses that want to download the CRM; its functionality can be extended with third-party apps. OroCRM's Enterprise Edition is available for download or there is a cloud deployment option. OroCRM services include implementation, server configuration and extension development.