Sugar CRM is a cloud-based software system that acts as a part of customer relationship management. Sugar CRM is simply a tool meant to help people who enjoy doing business create better relationships with their customer base by using the most empowering and adaptable software tool on the market. Adaptability is especially helpful in modern society since the business world and technology is always changing with new developments. Using this tool will provide a lot of benefits to its users, such as better relationship analytics, meaning how to deal with customer and employer relationships a lot easier and having better methods of keeping contact with people. People can also manage their business analysis and results online a lot easier, since the software gives frequent updates and allows users to increase their revenue quicker in real time. Sugar CRM has been a tool trusted by IBM, Mitsubishi, Marathon and AGFA Healthcare.