OroCRM
There is simply too much technology out there available for you to use today for your company to be stuck using an antiquated customer relationship management system. Customers today simply demand more because they know that you are capable of delivering more. If you notice that your employees are not being as productive and efficient as you know they are capable of, particularly when it comes to handling customer requests, you need to consider implementing a new CRM system. For that, you should looking into using OroCRM. This is the best Open Source CRM Software product around today, and you will almost certainly be pleased with the results. It can be easily integrated throughout the organization to the point that customer data is instantly accessible by any employee, no matter where he or she might be located. This is a way to improve efficiency, so you really must look into this today.