EspoCRM has various different packages that companies can choose to use for their business, and each one is catered to provide different things. Currently, it is even considered to be the best open source CRM software program available on the market. It has won a few different awards for the results that it has gotten companies that use. Companies in a number of different industries have found EspoCRM useful, but some of the more dominate industries that have used it are healthcare, wholesale & retail trade, call-centers, manufactures, banking, travel & tourism, real estate, and education. Some of the different feature areas that EspoCRM have to offer companies are sales automation, calendars, social, emails, marketing automation, customer support, documents, inventory management, analytics, miscellaneous, administration, telephony, customization, and workflows. Each of these areas contain various different abilities that will make working with each other in an organization and with keeping in contact with clients, as well.