Over the years, there have been a number of different CRM programs to be released out on the market, but not all of them are able to provide all of the features that a company actually needs. Therefore, before choosing a CRM program, it is important to do research, and according to most research, the best open source CRM software program on the market is X2CRM. It has a lot of features to offer the companies that use it, and those features can be categorized into three general areas: administration, main menu items, and user menu items. Some of the features that come with this program are profile, contacts, marketing, processes, calendar, reports, system settings, user management, notifications, manage apps, email configuration, and web lead capture & opportunity workflows.