There are many ways to keep track of important customer information, but if you are not using technology to do so then you are likely missing out on enormous potential. Employees today need to have access to this data, no matter if they are in the office, at home, or out in the field. The best way to do that is to take a more integrated approach to the process and implement Sugar CRM into your operations. This is the best Open Source CRM Software, and it is currently in use in many organizations to revolutionize the way that they interact with clients and stakeholders. It is important to not replicate tasks, particularly from an efficiency standpoint, and this is exactly what the program is designed to do. Employees across all departments will be able to access and update information in real time. This will increase your overall efficiency and productivity.