Today, business is mostly about relating to the customer. If you are struggling to increase your market share, this is an area that you might want to focus on. Because of the many different ways that customers can interact with businesses today, on social media and elsewhere, they demand almost instant responses. Your employees need to feel empowered to act upon these requests, but that requires a modern approach to your CRM system. For that, you will want to implement Zurmo. This is the best Open Source CRM Software for you because it is so adaptable. It is flexible enough to fit the needs of organizations big and small. Your staff will have instant access to the data that they need, and then they will be able to update that information for the entire organization with one click of a button. This is a revolutionary new way of doing business.