EspoCRM is a software that has CRM (Customer Relationship Management) status. This program is loaded with enterprise tools that benefit businesses of all sizes. The communication features in EspoCRM are based on open source and private technology. For example, Google Drive can be easily integrated into this CRM software. Therefore, users should have an easy time uploading and downloading documents on a cloud server without paying a single cent. Of course, EspoCRM can also be optimized to work with other types of Web hosts and servers that require premium subscriptions. The developers who launched this open source CRM program wanted to allow users the freedom to choose the types of tools that can be used for business operations. Large corporations can surely afford to optimize this CRM software to the best extent possible. Small businesses could simply use many of the free enterprise features that are available in EspoCRM.