Infusionsoft online CRM software is ideal for small businesses because it has so many integrated features. The online CRM software combines traditional CRM functionality with an e-commerce payment platform and marketing automation. Users capture more leads and improve their conversion rates by using Infusionsoft to manage the sales process, ensuring that customers receive relevant email marketing messages. A robust marketplace offers a broad range of free and paid extensions to increase Infusionsoft's functionality and to customize the online CRM software. Instruction manuals, videos, webinars and a community of users provide help services. According to Infusionsoft's own customer survey, user sales grew by 29 percent and their database grew by 35 percent.