OnContact
Automation and Customer Service. Two of the most important components of any business. Without both, sales are reduced and customers are lost. As a small business you need something to help you through this, so that's why OnContact was developed. This Customer Relationship Management (CRM) tool provides the most important automation -- sales and marketing. It allows for tracking of leads, report generation, and gamification with scoring and awards. On the customer service end, OnContact gives small businesses the ability to track cases, use calling queues, and escalate where necessary. In addition to these tools, OnContact provides the ability to have their application installed on-premise or in the cloud. Cloud installation gives additional mobility to a sales team which is always on the go.