Infusionsoft is the best online CRM software, as it offers a comprehensive base of tools for your many employees to use in reaching out to the many customers your business services, increasing the likelihood they convert from leads into customers, not to mention be happier, thanks to the quality service your customer service representatives will be able to provide to them. Manage the entire sales process, thanks to workflows your employees will be able to follow in providing service to customers. Creating a marketing strategy is seamless, as Infusionsoft provides a template in which you can install the functions you’re set to perform at different times in the future, or after functions at hand are completed. Infusionsoft also grants you the ability to beef up your eCommerce presence on the web, effectively making sure all of your business’ bases are covered, instead of going into the world of digital commerce unprepared.