OnContact
Hundreds of companies around the world get help bringing their customer service functions together into a centralized, user-friendly online CRM system called OnContact. Instead of clicking around for separate email accounts for employees to switch to and from during a day's time -- more like an hour's time -- they are all brought together in a communication interface that's easy and painless to click through to talk to customers. Customer support is made easy as OnContact has a storage system for support tickets, as well as an automated reference system that matches certain cases with experts that are most experienced in relevant support case resolutions. OnContact also stores past communications had with customers, ranging from last week's emails to phone calls several years ago. Employees can store particular quotes from clients then that might be useful in future communications. Stay ahead of the curve with the best online CRM software, OnContact.