There are a lot of different metrics that determine the quality of customer relations management, or CRM, software. One of the most well-known and respected names in the industry is BPM Online CRM. Their software is exceptionally easy to use and requires no special training on the part of the employees. It is highly intuitive and uses a UI that feels more like social media than a business tool. The software can reduce the menial labor required by members of the staff who handle organization, archiving, emailing, and basically any other communication with clients and potential clients. BPM Online CRM has been in use for quite some time, and the company that produces it is over 10 years old. They started off with a mere five employees, but they have since expanded to more areas of the world and added an incredible number of staff, bringing their current total well above 500.