TeamSupport was the vision of two business executives who hated interacting with subpar customer relations management systems. They knew there was a better way to perform those services, and they had a good idea how to do it themselves, so they created TeamSupport. The idea behind the software is to streamline the customer support and communication mediums between their clients and the customers of those clients. By making those processes automated and simplified, the system sets up the sales staff to perform more of their vital functions, like closing sales. The TeamSupport software is maintained and updated by a team of dedicated software professionals, and it is common for the CEO and other executives to join them in the fray. They operate under a philosophy that centers around equal collaboration and group discussion, so it is rare for the executives to take on executive roles in relation to the staff.