OnContact is a digital agency that publishes enterprise solutions for businesses and corporation in North America. This firm specializes in customer relationship management, which is a practice that is used to build strong connections with patrons. CRM software is optimized to improve logistical operations that are carried out by businesses on a daily basis. For example, contact information of customers is stored on safe servers that operate on cloud technology. The data contains details such as names, phone numbers, emails and mailing addresses of customers of a given business. CRM software by OnContact makes it easy for employees to find the right type of information and send out custom messages that may include exclusive deals on products and services. It is also important to update the databases to ensure that some customers are prioritized over others based on previous shopping trends and answers to surveys that have been conducted by a company.