Salesforce.com
Salesforce.com is one of the most popular online customer relationship management, or CRM, solutions in use today. The company has put together a CRM package that is delivered to businesses online or through the cloud. The platform is incredibly detailed and powerful. It allows businesses of all sizes to track what is happening with customers in real-time. This includes the ability to escalate transactions, request future actions and view a wide range of information about customer history. The simple interface and customizable online applications have allowed Salesforce.com to remain at the top of the industry for years now. Salesforce.com comes with many peripheral components for marketing and community management. There is even an option to allow customers to research, resolve or escalate issues online without needing to talk to a live person at the client business. The package also captures a large amount of analytical data automatically for more granular planning and analysis. Salesforce.com is the leader in the industry and is currently worth more than $50 billion.