Aspect
Aspect is a leading enterprise CRM software program that offers a cloud contact center and workforce optimization solutions for businesses. The program’s quality and performance management features allow users to track business production more effectively. The Aspect Via customer engagement platform provides a unique way to connect with customers with the use of Amazon Web Service (AWS). Self-service features that are included with the software allow customers to perform many tasks themselves when connecting to a particular business. Aspect’s Call Center makes it possible to communicate with customers through IVR self-service and agent-assisted conversations. Workers in the finance, health care and transportation industries have found the Aspect software program to be particularly useful.