Sugar CRM has been in business for more than a decade and has worked with company owners all over the country. Customer relations management is crucial to understanding how your brand and services are doing and what clients are reacting to the most. Without this important data, you won't know where to make changes in order to improve upon your business practices. Instead of guessing at how well your company is doing, you need to download and use a CRM program for your office computer. Sugar CRM offers a wonderful customer relations management program to meet the needs of almost every enterprise out there. This software is free to download as a trial and inexpensive if you'd like the full version. The best part about Sugar's program is that it's easy to use for the novice company owner and can be customized to meet every one of your business's needs.